Thursday 19th of July 2018 03:56:28 PM
Grange doesn’t answer emails or voicemails and their receiving department dropped the ball. The agent lied that I should have my check on Friday. My daughter was hit by a driver with Grange Insurance. Grange does not have a claims office near me. The week before Thanksgiving they called me on a Friday, we discussed an offer for the car to be totaled (the amount had not settled) and I had three days to return the rental... Not three working days. The rental was due to be returned on Monday, I did and my daughter had no car. We looked at new cars Saturday and put a down payment down to hold till I received the Grange check.After I called and asked, they emailed me the amount they would pay on Monday. I overnighted the papers to them that Monday and email the agent that I had. I called Tuesday at 1 pm. I asked if she had received my overnighted package (the claims agent said it had not been scanned into their system). I checked tracking and my package was signed for at 10:30 am. I called back two times and left messages. I called back at 3:30 pm and gave the agent the tracking number. She said she would message the department and find out why my package hadn’t been scanned into the system. At this point, I still had hope that I would have a check Wednesday (the day before Thanksgiving).I call a few times on Wednesday morning and left messages. I called at 2 pm and finally got the agent. I asked if my paper had been scanned in, she said they had not and she would call the responsible department. At 3 pm I called her supervisor and told him that the department that scans in received paperwork is holding up my claim. After calling and leaving messages, I finally reached the agent at 4 pm, she had all the needed paperwork, I should have the check Friday and that she would email me. That night I checked the tracking; UPS indicates the package hasn’t been picked up, was 2nd air and was scheduled to be delivered Monday. I checked again today on Thanksgiving Day, hoping that UPS just hadn’t updated. Oh... Well... Still the same.