Friday 9th of March 2018 11:19:57 AM
I am a good customer of theirs, with a perfect driving record. I called for a quote back in June, for a class A RV. I don't plan on purchasing an RV until next year, but want to get my research done now. So I decided a class C would better fit my situation, as it is far more versatile, due to size and maneuverability. I called for a quote and in the conversation I mentioned that I was considering living in it full time at a nice RV park (I am retiring). At that point the Customer Service representative told me he could not quote me and I should call a local insurance company. I was then told I am blocked (denied coverage) for getting a quote for 6 months. Having been a Fraud Agent for a major bank, I was livid over being treated like a potential fraudster. Called Good Sam and got a very reasonable quote in minutes, regardless of how I intend on using the RV. I am not the type of person to take this type of abuse lightly, as my primary vehicle is still insured with them. Having been a finance manager in the car business for 30 years, I know GEICO is a good company, but this problem is more of a reflection of BAD ATTITUDE on the part of customer service. The idea of blocking your own customer from getting a quote for 6 months, because they are considering different uses, for the vehicle, is insane.