Monday 19th of September 2016 02:51:03 PM
After having our Home Insurance cancelled by State Farm (because we filed a claim for hail damage), our State Farm agent recommended her good friend, Ms **, from Farm Bureau Insurance. We met with this person, told her our tale of woe and anger at State Farm (22 years of being a customer, then receiving a form letter notifying us that we were booted). Ms. ** commiserated with us, took down the vital facts and our history with State Farm, had us fill out the necessary paperwork, and accepted our check for the first year's insurance. After about three weeks, we received five letters (all duplicating each other) informing us that Farm Bureau had cancelled our insurance! They said that the reason was that we had had two claims submitted to State Farm, information that we had clearly outlined to Ms. ** at the time of our meeting with her. Farm Bureau gave us 30 days to find someone else. When I contacted the FB agent after numerous attempts, we talked. She said that she was being pressured by FB to have us drop our old car insurer, and to take up a policy with Farm Bureau, at about 125% increase in cost. I said, "Are you saying that Farm Bureau is holding our home insurance agreement hostage? That they would only consider revoking the cancellation if we purchased at least one car policy?" She said yes, but she would get back to me regarding details. You can guess the rest. She didn't get back. I called every other day to determine what was going on. She always complained that she was too busy. Finally, she stopped answering my calls altogether. This behavior on the part of the agent and Farm Bureau was unprofessional and unconscionable. Home Insurance Companies are fast approaching the integrity levels associated with lawyers and used-car salesman.