Friday 11th of November 2016 05:18:03 AM
After seeing the commercials for Esurance, I decided to get a quote when my Allstate (yes, their parent company) was up. The quote online was significantly less that what I am currently paying. I thought this was odd so I contacted customer service via phone. After taking all of my information, setting up the policy & payment schedule, I checked my email to print out our new insurance cards. To my surprise, the rate on the email was over $250 more than the agreed to rate with the agent. I contacted Customer Service immediately to find out where the discrepancy was.I was told that since I wanted to pay monthly rather than all at once, I was being charged a "fee" for this service though the agent stated that the "fee" would be $5 per month. How $5 per month equates to more that $250 is beyond me & clearly beyond customer service as well because they could not explain it. Thank goodness the policy was not set to start for another couple of days because to cancel would cost 10% of the policy premium. The customer service rep attempted to transfer me to the "Cancellation dept." to see if they could do anything about the premium. But because I technically didn't have a policy (remember it doesn't start for 4 days), they wouldn't even speak with me. I have been assured that I have denied the quote/policy & that it will cancel at 12:01 on the policy beginning date but after that bait & switch fiasco, I really don't see that happening.Did I mention I was crazy enough to set up a renter's policy with them as well? That premium has already been deducted from my checking account. I was told by Esurance that there is no cancellation fee on that one but they cannot cancel it. I have to call Assurance to cancel. They are closed for the evening. We'll see how that goes in the morning.Do not do business with Esurance. If you cannot trust them to give you an accurate quote, are you going to trust them to insure your belongings? If you do, make sure the quote they give you is the amount you agree to pay per month and not a one time payment, because they will not tell you till it's too late.