Friday 22nd of September 2017 04:11:13 PM
Horrible place...Dental Works in Crystal Lake - First of all let me say, my son went there for a wisdom tooth to be pulled, and the back of the house was great, but the front of the house was absolutely horrible. First of all I had some guy from the front of the house call me before the appt, over and over again (once he even called and hung it up and recalled again) and said "can you fax or email over the referral", and I told him "I will bring it in when I come in" and he proceeds to tell me "No, we need it before, because everyone always forgets to bring it". He was very obnoxious about it, so then we go in and I'm sitting in the waiting room for my son in the back, and one of the ladies that works the front, says really loud, as I heard everything, after getting off the phone with a customer, obviously in pain asking for a heavier painkiller..."OMG, THAT GUY HAS A MAJOR PROBLEM WHEN HE HAS ASKED FOR A NARCOTIC," by name...I bit my tongue on how she talks crap about the patients like that. Then, she was ** about other people and their insurance and they should know this and that, again bit my tongue. My son comes back out and they told us the amount it would be for the wisdom teeth, and I told my son, "Okay, we can reschedule because I don't have the money," then they asked for 95.00 for the office visit. I didn't have money with me, and I'm like, "Sorry I didn't know I had to pay today," and the man that kept calling me on the phone, looked at the lady that was talking crap about patients, rolled his eyes at her about me and she says to me, "You should have called your insurance and found out that you had to pay us for the visit, and everyone knows they get charged for a visit right away from oral surgeon's."I told them this man called me a million times worried about the referral and not once mentioned there would be an office visit, and she attacked me again about how it was MY fault, that I should have known...Nothing like feeling like a complete moron how they treated us. DON'T GO TO THIS PLACE, SADLY THE FRONT OF THE HOUSE IS HORRIBLE AND VERY UNPROFESSIONAL...p.s. This dude that was so worried about the referral, the one that rolled his eyes at his rude co-worker, also kept trying to high pressure my son to sign up for "CareCredit" credit card, or whatever it's called and kept telling me over and over again about all the prices, "Oh that aren't bad, they are great prices..." Like, he was trying to sell me on his bull crap sales pitches... It's a dental place, not a car dealer.