Monday 23rd of April 2018 11:49:31 AM
Hammond, La 70403 Cigna Supplemental Benefits, I was contacted (on my work cellphone) by Paula ** on 03/21/18. She informed me that I needed to sign up for Medicare before I actually turned 65. She talked to me briefly and lead me to believe that I was actually signing up for original Medicare (A&B). Due to lack of knowledge and not being educated on the many parts of Medicare, I gave her some of my information. She already knew as much about me as I do. I was receiving online bank statements at the time. My laptop screen cracked. I had no means to check my acct. I went to S.S. office on 09/18/2018 to check on status because I had not gotten verification/cards. I wasn’t signed up for A or B Medicare. I went to bank and requested to start receiving paper statements again. When I reviewed the first paper statement, I saw Cigna Arlic charges and I was puzzled. I had just paid 4 months to CMS with a check. Another trip to the SS office was necessary. I was told that Cigna Arlic had nothing to do with original Medicare. I went to my bank and stopped the ACH. Unfortunately, my ignorance and trust in Paula ** had led to multiple charges before I realized the problem. I was credited for December 145.01.I am requesting that my money be refunded for 09/06, 10/03,11/05 of 2018 in the amount of $455.03. I was mislead/scammed by Paula **, agent for Cigna Supplemental Benefits. I did go through some old mail and found a booklet from Cigna Supplemental Benefits. I didn’t really inspect it. I should have but again, I trusted Paula **. I put it in a folder and just waited for my cards to arrive in the mail. Upon discovering all of her deceitful tactics, I began to review it a little more. The contact email address, Medicare #, health ins provider dates, etc. is not correct. She put what she wanted in the booklet. However, it does state that “Individual must be enrolled in Medicare A&B in order for the policy to be issued.” I am submitting verification of my enrollment in Original Medicare (A&B). I have contacted the BBB and I will diligently continue to pursue this matter.