Monday 29th of January 2018 12:35:02 AM
I used Schwab online bill pay. Reviewing Visa credit card payment to of about $18,000 to Visa - Chase, Chase could not find them. After over 3 weeks of my numerous calls, as Schwab could not give me proof of payments, the case was escalated to customer relations. This frustration caused me to become irate, and I told them they were inept and stupid. That was the reason they closed my accounts. When Donald Trump uses the F word, the nation votes in larger and larger numbers, so why is Schwab unable to accept the fact they are inept and stupid? Mr Christopher **, made aware I was not at my mailing address, but in an island without fax, internet. I asked he fax the detailed proof of payments to the local public library where there is limited fax. Since we didn't received them, I showed righteous indignation to him too.Mr. ** finally sent a "document" without date, account number, to what account # they sent funds, without contact person who sent the document and with reference numbers which were unrecognizable by Chase. Mr ** claimed he did send all details, but it was not true. I asked him to send me proof of this, but he never complied. A few days after, in attempt to access my online account _+August 6 , I was unable. Schwab explained my accounts have been closed, and all funds were mailed to my mailing address a couple days earlier. At no time they advised me in advance. If I would not have gone to check my account, I would have not known about this at all. Mr ** knew I was not at the mailing address, and Schwab sent the checks so I could not bring them to fund another institution to open a new account. I asked they stop the checks, and wire the funds to my new bank, or re-open the account so I could send the wire and get all payees' information so the transition could be done. For a few days, back and forth, they promised they would, but ultimately refused to wire the funds. It took over one week for them to send me all the names of my payees etc, so I can populate the new account, as did not have any of the bills, as I am away from home. Most of my payments take place at the beginning of the month, and I asked them to please re-open the account, so I can wire the funds to the new institution and at least the pending payments go through, not to ruin my credit. Customer Advocacy knew I was nowhere near my mail box to collect the mailed checks with my funds. I asked why this capricious and arbitrary decision, and they replied that this was a "corporate decision". They never apologized. Knowing I would be incurring late penalty fees for delayed payments, they offered $300 to cover this. I accepted with the understanding that accepting this, in no way does this waive my rights to report them for unethical business practices. This check however, does not fix my banking bad credit history, nor pay for the incredible inconvenience the payees and I have suffered. Part of the payees are the property tax office, the Medicare, health insurance, mortgage fees, insurances, etc who are paid automatically in pre-scheduled fashion, so all bounced.Over a month has passed and today, Schwab sent me an e-mail telling me that they will "close" my account as I do not have sufficient funds!! This proves once more, how they are unable to know what their own organization is doing. This is reprehensible and reportable. Today, I requested Schwab sends me free of charge, in paper form, all transactions my accounts (three separate accounts in their firm) by US post to the location I am in, as it is not my mailing address. The documents requested are form January 2015 to the closing date in August 2016, so my accountants can prepare my taxes - that the documents must be mailed to where I am at this is not the mailing address of record, ( I am still out of town, and need this urgently for October tax payments for 2015. This last request was made to Mr Bill **, from customer relations on Sept 12, 2016, who promised he will comply.A copy of this is sent to the comptroller to currency fax 713 3364301. The office of the US Comptroller already received the document Mr ** claims had all the supporting doc (payments to Amazon). Such complaint was sent by us post. I take the opportunity to request that the banking rules require banking and companies like Schwab to give clients time to move their accounts to other institutions, so all the parties who receive funds from them are not also harmed.