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Careington Online Insurance Reviews

Company Name: Careington
Company Type: Private
Address: 7400 Gaylord Pkwy
City: Frisco
State/Province: TX
Postal Code: 75034
Country: United States
Phone: (800) 290-0523
Overall average rating of 2.2 out of 5, and the percentage of positive recommendations 31 %
I requested that my account be cancelled on multiple times and they still continued to charge my bank account. Every time I called to complain they just pushed me off to another department or hung up on me. Never use this company, it's just not worth the struggle.
I was not notified of the end of my contract with them. I didn't know that they were going to charge my bank for almost $300.00. Called the office, was told I had to write a letter to get my money back. I shouldn't have to write anything as I didn't know that my contact had ended for the end. Why that much money.
I love their customer service! Not one person I spoke to was rude. Everyone was so friendly and so knowledgeable they seem like experts! The claim process time is a bit lengthy, however it is very easy to follow, and has little steps that need to be taken in order to get your claim processed. The value for the money is great! It is an outstanding service and needs little to no input from your part. All claims are settled quick and fairly. The network options are so broad, or at least in my area, very little clinics were not covered by this insurance company. And the ones that weren't, were not my cup of tea.
I had the insurance for one year, but did not see the value - the discounts did not meet the promotional claims. My dentist had a lot of complaints about the plan/coverage, as well as the company's ignoring requests to cancel and continuing to charge peoples' accounts despite cancellation instructions. I would either shop for another company or talk to your dentist to see if you can get some discounts from that office.
I bought this plan because their website claims it saves its members 15 to 50% - WRONG! I need a root canal, on their site it estimates it will be $400 to $600 - I had an office visit with Dr. on their list of providers this afternoon and she gave me an estimate for almost $2000! She took $250.00 off as a courtesy for showing the card. This savings plan is an absolute joke!
This company charged me 230% of what discount dental should cost. They list it for $9 per month and were charging me $23. They then increased their rate to $27 per month without even telling me. So be warned that they will change the rate without letting you know. I don't even know how this is legal. Finally as a service, it does not offset your bill. For almost all cases you save very little. I would not recommend getting this service.
I apply for one month member and Was satisfied that save like 100 dollars money, however after one year I was surprised that I’ve been charged 9.95 dollars per month for the whole year, I explained to them I didnt know it was auto renewal and ask for a refund but they reject per their terms and conditions.
They have fantastic customer service and support that is second to none! They are very helpful and go out of their way to help the customer in any way they can! They have a very friendly staff workers and ensure the best quality service available. The claims processing is very fast and easy to file. Claims are handled quickly and process effortlessly! I've never had any problems with any type of dental claims that I've had to file. Staff is knowledgeable with the claim filing process. The overall value of the dental insurance plan is great and is much better than a lot of competitors on the market. You get the best quality dental care available on the market. The dental plan is exceptional and I highly recommend it. The network's options are outstanding and most dentist accept this insurance coverage! The options are great! Just a simple find dental plan overall that I highly recommend to the consumer! Your overall options of dental options never disappoints.
Yes, if you take this to a dentist in their network they will show you an initial price (an artificially high one), and then show you a lower price as a result of your 500 series Careington/1Dental "discount", but it's total crap! Go and get a second opinion from a non participating dentist and you will get either the same price as their after "discount" pricing or probably something even lower without signing up for a non refundable extra program.
Purchased a family plan after looking at the payment schedule they provided. There is a section called 'oral surgery' and lists procedures that only an oral surgeon, not a regular dentist, in New Jersey would perform. Total for exam, panoramic xrays and an easy tooth extraction with nitrous oxide (I thought it was going to be more complicated) should have cost around $200. Okay - So that is the 'average' with the discount they offer in my area. So why was I charged over $700? Because Careington say those prices are for a 'regular' dentist to perform those procedures. Why do they have Alveoloplasty, surgical removal of tooth roots, etc listed in their fee schedule for a regular dentist if regular dentists do NOT perform these procedures? SCAM!!! Beware of Careington plans. And if you go to a 'regular' dentist who will do special dental procedures like these, beware of them, too.
I purchased this plan for my wife and I. About 8 months into it, I found out that our dentist no longer accepts the plan. I contacted Careington, and canceled. Since there was well over three months left on the program, that I would like a refund for the unused portion. They don't give refunds... You are stuck for the entire amount, whether you can use it or not.
The staff was outstanding and so courteous. The doctors were real professional. For in my life I wasn't scared, it was a great experience. The claims processing was smooth as can be. The insurance paid its part and I paid a small copay which I didn't mind at all. So on all in all it was a good experience that's why I recommend it. I was happy with the service. I had a cleaning x-rays and check up and exam all at once. I found a dentist in the network close to home. What a surprise. Good one at that. Value for your money, easy claims service with good customer services. Can't go wrong.
The customer service was great. They gave me the attention I needed and made me feel like my questions and business were important to them. It took about the amount of time I expected it to take. No more no less. But that's ok. It was worth every second because of the wonderful product they offer. The value of these products that I receive was fantastic. Not only that but the value that I felt I had because of the way I was treated. I think they had a great amount of options. Often too many is overwhelming but they offered me just what I needed and it was great. I was very satisfied.
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