Wednesday 10th of August 2016 09:05:02 PM
My wife was struck in her car as she accelerated from a stop light. The driver of the other car did not stop when the left turn light had changed. I reported the accident on Cal Casualty's website the same afternoon and we had an email reply and a phone call the next day sharing first steps for proceeding with a repair-- including choosing a repair shop. The wife and I got on with looking for the body shop. The next day we had a second call asking whether we had chosen a shop and sharing that as soon as we shared the name of the shop, to call and let the Company know so the tow truck could be authorized to move the car there. Over the next 3 to 3.5 weeks, the process moved forward to appraisal, reviews, then to consideration for declaring the car a total loss, then the case was moved to the Total Loss Dept. with the company. Every time we spoke with people at Cal Casualty, there was empathy, concern, and supportiveness. Yet it always seemed that we were the initiators and that absent our efforts, we never would have been updated but for snail mail. This was our biggest concern with the process and is the reason behind the 4* rating. Still the examination of our car and of the eval of appraisal information, the steps to determine whether the vehicle could or should be repaired, were probably all necessarily time consuming. When the time came to discuss a settlement, we were prepared to possibly be 'low-balled' and to have to battle. None of this happened. Discussions with the Total Loss Claims adjustor were open & direct, honest, and very fair. The company's claims process at Cal Casualty earns a 5* rating overall for putting the customer 1st and for offering a very fair settlement! Calif. Casualty is a great auto insurance company and I heartily recommend them for your auto insurance needs.