Tuesday 5th of June 2018 09:48:25 PM
I have had health insurance through FL Blue for the past 10 years. In the summer of 2014, my premiums almost tripled. With that, I contacted the direct sales number, which was enclosed with the increase in premium notice. The representative was very helpful. I submitted an application for a new plan (1416P) and paid for the first month premium (using VISA) on 7/28/14. The policy was to take effect 9/1/14 and my old policy was to terminate on 8/31/14. I was told my new membership cards would be arriving in a couple of weeks pending my application approval. I did receive an email notifying me of my approval but no membership cards. I made a call to the sales representative the last week in August and was told to wait a few more days. September rolled around with no membership cards. I called many times, was transferred and put on hold many times and was always told to wait "2 - 5 business days" and my membership cards would arrive. September came and went and I spent over 20 hours calling, being put on hold, and always told that I should "give it 2 - 5 business days". I called and posted my October premium auto draft from my bank account so that I would keep the coverage of which I had no proof of. The first week in October I was ordered to have some tests done by a general practitioner before an elective surgery scheduled 10/24/14 (fixing a broken nose is not covered). I was unable to get an appointment without proof of insurance. I called a few times a week, spent hours on the phone with the same result: "2 - 5 business days" blah, blah, blah. On October 12th, I received my cards followed by a premium bill due of over $3,000. Again, I called to membership & billing and was told that amount was my "new" premium (vs. the $989.51 I was quoted). I called again and again. No one could give me an answer and I was then being told "a supervisor will have to take a look and call me back." No call was ever returned. I then received a SECOND set of membership cards with a different membership number! I called many times, put on hold, etc., etc., "supervisor will call back" blah. I paid my premiums through the end of 2014, now carrying both cards to the pharmacy and continued to call about the very large balance on my account. Always the same answer "supervisor will call back..." with no resolution whatsoever. On 12/9/14, I received an email stating that my policy has been terminated. I called in on that day and spent 5 hours on the phone, transferred, on hold, speaking with operators who did not know what they were doing at all. Both of the membership numbers I had showed cancelled and it was confirmed at the pharmacy. Finally a supervisor reinstated my policy, which took over a week. Today, 12/29/14, I have yet again had a huge balance, which makes no sense at all. "Due to high call volumes please try the website" and a hang up is what I get when I call today 12/19/14. When I go to the website I get "unable to access records at this time".I HAVE NEVER DEALT WITH SUCH A LEVEL OF INCOMPETENCE AS I HAVE WITH FLORIDA BLUE. THERE IS A LACK OF SKILL, COMMUNICATION, FOLLOW THROUGH, ACCOUNTABILITY, TEAMWORK, EFFORT, AND INTEGRITY. I CAN'T IMAGINE A BUSINESS SUCCEEDING WHEN THEIR FORTE IS BRUSHING PROBLEMS UNDER THE RUG WITH THE HOPE THAT THE PROBLEM WILL DISAPPEAR. THEY GET AN F MINUS IN ALL DEPARTMENTS!!!