Saturday 11th of August 2018 10:22:37 PM
We purchase April Travel Protection from Online Vacation Center and have used it on about four cruises. We like it better than what the cruise ship offers and we’ve researched quite a bit. When we were in Los Angeles, I had to go to the emergency room, and then I called them. The rep I got was wonderful. She called me the next morning and wanted to know what happened. I told her my concern about getting on the cruise ship if we had to cancel excursions, which we did. We canceled two, but we were able to do it with the medical facility, one of them and not lose money. And the other one, we were able to cancel three days out and not lose money. The cruise was over a month ago and we started submitting claim requirements as soon as we got home. However, the process is taking quite a while and I’ve not been able to get any kind of refund for the medical bills I’ve had to pay. The first claim agent said she filled out everything online so we didn’t have to fill out a claim form. We waited and waited till I called last week. And when I talked to Candice, from Broadspire, she said, “No. That had to be submitted.” So, we faxed the form in last week, and then I called today to see if there has been any action on it. And I’m just waiting for a call. And then we received another EOP based on the emergency room doctor in Los Angeles, so we filled out a second claim form and submitted it Saturday or Monday. So, there’ll be another one. But so far, we’ve got nothing from the medical from the hospital, and the medical from the ship, which is a lot longer than we’ve had to wait the other time that we had to use it. I keep getting bills that I’ve paid, the $600, $700, $800 and thought it would be reimbursed by now.I think we had misinformation in the beginning with the woman who said she took all the information. And we just needed to send in the paperwork, which my husband did. If that wasn’t valid, then they should’ve called and said, “No, this isn’t valid. You need to send the claims form.” But I think the claim has left April and it has gone to the insurance company handling it because April had one claim number, and Candice gave a different claim number. The customer service has been good. It’s just a matter of getting the claim wrapped up. And if there’s something else we need to do, we need to do it. But if it doesn’t get wrapped up, I need to call my representative at Online Vacation so she can speed it up.We also had to use it one time, but nothing as big as this one. And any time before, I’ve been fine. And I definitely would use it again just because of the coverage. My big fear is that if anything happens and I’m in a foreign country, I got to have good coverage. And April has got a good policy. In fact, I’ve tried to get my sister to use it instead because it’s a lot more comprehensive. It’s also a good company and I hate to switch around too much because we’ve read it carefully.