Monday 6th of November 2017 04:09:42 PM
Someone below said they are worse than Comcast, and though that is hard to do, it is so true. I could not log onto their website to review my benefits - of course, I never received a booklet -- because every time I entered my User Name (as verified by email from them) it defaulted to another name. No matter what I did, I could not log on. Sooooo I call them and the woman, to her credit, tried many times to log on herself, to no avail. After more than an hour of nonsense, changing my password from my end and then hers, she could not correct the problem. Though I repeated over and over again that the problem was with my user name, she seemed to ignore what I was saying and stayed fixated on repeatedly changing my password. I simply wanted to know my benefits, and she could not even access that for me. Finally, I said "how about this -- back me out of the system entirely, then I will re-register." She could not do that. She could not do anything, actually, whatsoever to give me an answer or help in any way, except to tell me that she will send a request in to have my online information looked at and I will get a response in about 30 DAYS. "You mean to tell me that a medical insurance company does not have an in-house tech department??? And how did this glitch end up in my online registration in the first place?" Of course the call ended with her asking me, "Was your problem solved to your satisfaction?" Um, NO! How could she have even considered following her script after all I went through for naught. I was seeing stars. Well, back to the Health Care Exchanges I go. I wish I had read this website before signing up. My fault for that.