
Sunday 26th of February 2017 04:04:49 PM
I was refer by them by car shield, I must say the worst customer service ever, not to count the wait time of being on hold for hours at a time. Calling everyday mind you I'm at work dealing with all this. I had this contract for a little over a month, I was driving my vehicle a 99 Honda when all of a sudden it stops moving, the car was still on I was able to make it home as I was close by. I called roadside assistance which towed my vehicle without incident. Now calling claims was a nightmare, I had to do all the work as the vehicle repair shop didn't have time to be on hold for hours, which is understandable as there a place of business. Anyhow they determined I needed a transmission rebuilt, American auto denied my claim and stated" it looks like pre-existence" How could they say that when the workers at the shop said that could happen within days or even weeks, when I asked auto shield they didn't have an answer, but just the same response 'it looks!!' A waste of money and time, I do not recommend!! Mind you my vehicle was at the shop for over a week, and now I have to pay 500 dollars for the breakdown of the transmission which they required before they approved anything... Lastly my vehicle was running fine before this I told the rep when I got this contract that I had a lot of miles, she assure me everything would be covered. I have never been lied to by an organization before , as I hold integrity to my highest standards..- Frankie Claim #880340