Saturday 6th of May 2017 10:16:37 AM
When I started work for a large county in Oklahoma as a database administrator, part of my compensation package was short-term disability through AIG. Also offered was a "buy-up option to long-term disability, or "LTD". I opted for this coverage, even though I never expected that I would ever need it. Two years into my employment, I suffered a devastating stroke that was nearly fatal and left me with major paralysis on my left side. Even though AIG promised benefits up to 2/3's of my yearly salary, because I now draw Social Security benefits, they deducted the amount of my SS benefits. I have never received more than around $700/month from them. Also, in order for my benefits to continue, they demand that I provide them with a voluminous document proving my disability on an annual basis.Owing to my paralysis, I am barely able to write, and then with only my right, non-dominant hand. Due to this, I was unable to provide them with the documentation they demanded by their deadline, and my benefits were suspended until I complied with their demand. After sending them their documentation, my benefits resumed, however, I only received one check before they suspended them again, this time because they are now demanding an "injury/illness status report" from my doctor, which they sent to the wrong recipient two times.Now, I have supplied them with the correct number to fax their demand to, and called back to insure that it was sent. The only people I can get on the line are call-center flunkies who know nothing and care less, and when I demand to speak with my "case manager" can only get voicemail. This company cares nothing about their responsibilities or the people they're supposed to be serving. It is obvious to me that their main goal is to get out of paying rightly owed benefits by any means at their disposal. If this issue is not resolved immediately I will have no option other than to contact an attorney. Please, do not do business with this company unless you enjoy foot-dragging, stalling, unreturned phone calls and headache after headache. These people are crooks.