Saturday 24th of February 2018 11:14:25 AM
3/27/12 was my first appointment with Dr. ** (Desert Oasis) regarding the pain in my gut. Dr. ** thought I had kidney stones. I took blood tests on the same day. It took around 6 days to get results. Dr. ** gave me some pain medicine (Tramadol) for my pain in the gut. I do not take any med, as they depress me and constipate me. However, the pain required me to try. I tried ibuprofen but got the same result. Between the 2 meds, I was having nightmares and was in a lot of pain. I was told by Dr. **'s nurse to go to the ER. I did, and they said to go to your doctor? I called Dr. **'s office for test results and was told I had a small amount of blood in my urine. It's not a problem and I get re-tested in a few months. I asked the nurse about my back pain, and she said, "What pain?"I was sent for a sonogram, and it took almost three weeks for an appointment. It took another two weeks for the results. Again, I asked the nurse about the pain, and she said, "What pain?" I was sent to a urologist and was told the tumor and cysts were too small to worry about? "You're fine." I asked about the pain in my back, and the doctor said, "What pain?" The doctor said he wanted to do another test on my bladder. Dr. ** said my bladder was fine and if I have any problem urinating, to call back. I asked again about the pain, and the doctor said, "What pain?" The doctor said he would send his report findings to Dr. **. It was 6/5/2012 then. Then, I never heard back from Dr. ** or Dr. ** about the results or the next step to find out where the pain is coming from.40 days later, I still have the pain and still have a loss of energy and back pain, which is preventing me from exercise and my normal life. I waited and waited almost 3 weeks, and there's no call from any doctor saying you're ok or not ok? I'm still in a lot of pain. I sent Dr. ** the above letter, and he saw me the next day and said he did not have the report from Dr. **? Dr. ** did call me that night to say he got the report and all was ok. It's not ok. I have been in pain for almost 3 months. Dr. ** gave me (at my request) two referrals, one to dietitian and a physical therapist. I was able to see the dietitian two days later, who was extremely helpful. I changed my diet that day, and two days after, I feel much better as I have diverticulitis. Not one doctor suggested that the diverticulitis could be part of the problem of pain. I have been told 4 times when I mention my pain "What pain?" Or did Dr. ** recommend that I see a dietitian, as he diagnosed my diverticulitis.Dr. ** gave me a referral for a physical therapist on 6/13. The receptionist at West Point told me that they received the referral; however, she was waiting for approval from Desert Oasis. She said she would call when the man brings the approval? On 6/15, I called Dr. **'s office and was told to call West Point Physical. After a long conversation, there's no help. I did ask to speak to a supervisor and was put on hold for over 8 minutes. I was told to call the main office in Palmdale office. I did, and once again, I waited an inappropriate amount of time. I was told by Alex that "We have 10 days to treat you according to our contract with Oasis." And he coudn't bump another person because I hurt. Then, I called Oasis and was told to call Dr. **. I explained I did call Dr. **'s office and was told to call Oasis, which I did. I am tired of this runaround. Oasis called Dr. **, and he declined to give me a quicker appointment. "What pain?" was asked 4 times?On 6/20/12, a friend of mine called West Point to make an appointment for his neck. The operator asked him "Do you have insurance?" He said, "I will pay cash." She gave my friend an appointment for the 25th, which is after 2 working days? West Point wanted me to wait 10 working days? When I purchased this insurance, no one said anything about this inappropriate treatment. Dr. ** told me that he couldn't remember everything he said and that he has over 1000 patients. Perhaps, that's way too many. Perhaps, United Health, AARP, and Desert Oasis need to be more sensitive about how long a human being gets relief from a simple pain. Perhaps, doing more research into their contractors would be helpful?This started on March 27. Today is June 20. I had 81 days of pain and tests, and I can't take pain meds. Dr. ** would not give the ok to see a therapist sooner than 10 working days after waiting 80 days. Is this how it works? I need help.