Sunday 23rd of April 2017 09:23:05 PM
I have had insurance with AAA for 34 years. My husband & I had our house and 2 cars insured. I now have one car and my renter's insurance with them, as well as my long-term membership in their roadside assistance. I always thought they were wonderful and recommended them to everyone. Not anymore. I am now shopping for a new company. I had an accident that was absolutely not my fault. I obeyed the letter of the law and drove carefully. The other driver violated at least 2 laws and was careless. He could clearly see my vehicle, but came swinging rapidly around a corner into the oncoming lane, so that, if there had been traffic in that lane, he would have hit an approaching vehicle. He then started moving into the lane he should have turned into originally. Since I was already in that lane, he crashed into me. It was as if he couldn't see that my car was there, although I was somewhat ahead of him and he could have seen my vehicle from at least a half block away. He claimed that he had the right of way because he had turned left on a green arrow (which I doubt because of the timing), while I had made a right turn on a red light. The point was that I had observed all of the rules for "right on red" and had completed the turn and proceeded at least 2 car lengths, probably more like 3 or 4, moving down the side street slowly because of other things happening on the street, when he suddenly swung around the corner and smashed into me. I was not MAKING a right on red, coming out in front of him. I HAD MADE my right on red and was proceeding down the side street. Even if he had had the right of way, which he didn't, the law doesn't give him the right to crash his vehicle into another vehicle when he could easily have avoided it. His insurance company immediately sent a letter to AAA telling them that I was at fault and they would not pay any damages. I was amazed that AAA made no attempt to dispute this and defend me. I tried calling and writing to them. They were very slow to respond to my attempts to communicate. I wrote long letters, describing in detail what had happened and included diagrams of the area including the intersection and the position of the 2 vehicles on impact. I requested that they inspect the area, see for themselves the excellent visibility and the timing of the lights. Nothing did any good. Because I had made a right on red, even though it was perfectly legal, they assumed I must be in the wrong. There was no budging them. I was getting no responses from the claims adjuster, and she was not sending me things I had requested, like a transcript of my original (telephone) report of the accident and a copy of the investigation they had supposedly done (and which I doubt they ever did). Later I found out that the claims adjustor handling my claim had left the company. Apparently no one took it over. By the time I found all of this out, the new claims adjustor told me (quite rudely) the matter was closed and nothing was going to be done about it. She did, at my demand, send me the supposed transcript of my original telephone report. It was much shorter than it should have been, was missing things I know I told them, and made me sound like a gibbering idiot. That is not the way I speak. In one place, something I said was supposedly inaudible. If that had been true, why wouldn't the questioner have asked me to repeat what I had said? The whole thing stinks of fraud. After 34 years of being a loyal customer and a good driver, I would have expected better of AAA. I would have expected more courtesy, better service, an honest investigation of the accident, and for my company to defend me when I was in the right.I have a good driving record, with no moving violations in the entire 34 years I was with AAA. Apparently that counted for nothing. I just got my policy renewal offer. They had increased my premium by 55%! (Ironically, they still gave me my good driver discount at the same time they increased the premium by 55%!) Why would they want to get rid of me with this exorbitant premium? Maybe because I am 72 years old? Several people have told me that some of the auto insurance companies are doing their best to get rid of older drivers. Well, they are certainly getting rid of me! I'm just hoping that AAA's declaring me at fault in an accident when I wasn't doesn't make it harder and more expensive to get insurance elsewhere.